water quality association

The Water Quality Association (WQA) is a not-for-profit internationaltrade association representing the residential, commercial, industrial,and small community water treatment industry.

The WQA maintains a closedialogue with other organizations representing different aspects of thewater industry in order to best serve consumers, government officials,and industry members.

WQA is a resource and information source, avoice for the industry, an educator for professionals, a laboratory forproduct testing, and a communicator to the public.

CODE OF ETHICS

The Water Quality Association is dedicated to promoting the highest principles of honesty, integrity, fair dealing, and professionalism in the water quality improvement industry. It is equally dedicated to preserving the consuming public's right to quality water.  This Code of Ethics sets standards of conduct for industry members in their dealings with their customers, among themselves, with members of related industries, and the public at large.

OBLIGATIONS

• Conduct themselves as informed, law abiding citizens dedicated to ethical business practices.
• Be informed of and adhere to all laws, statute, ordinances, codes and regulations applicable to the industry including those dealing with restraint of trade, consumer protection, truth in advertising, truth in lending, intellectual property protection, selling, registration, sanitation, and effluent disposal.
• Build their business on the merits of their products, services, and abilities.
• Accurately represent credentials, training, experience, and abilities of all employees and agents.
• Serve their customers competently and honestly.

• Ensure that their products or services are properly applied or installed when they are responsible for such application or installation.
• Respond in a timely manner to customer complaints.
• Provide for the availability of timely and competent installation and service for their products.
• Inform customers of the general maintenance, service requirements, and related costs.
• Pursue the advancement of knowledge and skills utilized in the water quality improvement industry.
• Adhere to and promote the Code of Ethics.